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Terms of Service
Application Hosting This Agreement is entered into by and between you (hereinafter “Client”) and Trapp Online, LLC (hereinafter “Trapp Online”) as of the date the agreement is signed; which is the date of acceptance by Client. Recitals Whereas Trapp Online, maintains or has access to equipment, computer hardware, computer software, and further has a connection to the Internet, and is in the business of application hosting for said Client, via the World Wide Web service of the internet; and Whereas, Client wishes to obtain the services of Trapp Online as herein provided on the conditions and based on the limitations herein stated; Now, therefore, in consideration of the covenants and conditions provided in this Agreement, Trapp Online and Client hereby agree as follows: Agreement I. SERVICE PROVIDED BY Trapp Online 1.01 Trapp Online shall enable Client to access, maintain, and store their accounting data in a Quickbooks application format, on Trapp Online’s Host Computer(s) (hereinafter referred to as “Hosting Services”). 1.02 Trapp Online shall also provide Information Technology support (hereinafter referred to as “IT Support”), which can be accessed by telephone between the hours of 7 a.m. and 7 p.m., Arizona time. 1.03 It is expressly agreed for purposes of establishing the frequency of Hosting Services that Client understands the frequency period for hosting is monthly. 1.04 Trapp Online does not provide any modem, computer, or any other equipment or system for Client to connect to the Internet. Client is responsible for its modems, computers, operating systems and connection devices (hereinafter referred to as “Client’s Equipment”) necessary for connecting to the Internet through which Client can access the Hosting Services provided by Trapp Online. Client is also responsible for all IT Support involving Client’s equipment. 1.05 Trapp Online shall have the right, but not the obligation to upgrade its hardware, software and services provided to Client. 1.06 Trapp Online shall have the right without any limitation, but no obligation, to transmit any information, letter, memorandum, documentation or advertisement, or any data to Client. 1.07 Trapp Online shall also provide daily backup of Client data stored for a period of five days and in addition will provide weekly backup of Client data stored for a period of one year. Trapp Online will locate and restore Client data within a period of 48 hours. Client, at an additional charge may also request emergency service, within 8 hours. II. RULES OF CONDUCT Periodically, Trapp Online may adopt its own rules of conduct (hereinafter referred to as “Trapp Online’s Rules of Conduct”), which may be amended at any time by Trapp Online. Trapp Online’s Rules of Conduct shall be provided to Client by e-mail at least thirty (30) days prior to its effective date. Client hereby agrees and promises to observe and comply with Trapp Online’s Rules of Conduct for so long as this Agreement is in effect. Trapp Online reserves the right to refuse to provide Services to any person, individual or entity for any reason or for no reason at all. III. CLIENT’S RESPONSIBILTIES Client agrees that it shall be responsible for providing and maintaining its own Internet access and all necessary Client Equipment at Client's location necessary for accessing the Trapp Online system through the Internet. Client agrees to notify Trapp Online of any changes in the Client Equipment, including any system configuration changes or any hardware or software upgrades, which may affect the Hosting Services provided hereunder. The Trapp Online system is only to be used for lawful purposes. Client agrees not to transmit, re-transmit or store materials on or through the Trapp Online system or the software that are harmful to the Trapp Online system or software, or in violation of any applicable laws or regulations, including without limitation laws relating to infringement of intellectual property and proprietary rights of others. To the extent that certain components of the software may be downloaded to Client's or User's computer as a result of accessing the software as part of the Hosting Services, Trapp Online grants Client a non-exclusive, non-transferable, limited license, with right to sublicense solely to Users, to use such Software only in connection with the Hosting Services. Neither Client nor Users are otherwise permitted to use the software, nor will Client or Users disassemble, decompile or otherwise attempt to discern the source code of such software. Client agrees that, except as expressly set forth in this Section, it will not rent, lease, sublicense, re-sell, time-share or otherwise assign to any third party this Agreement or any of Client's rights or licenses to access the software or the Trapp Online system, nor shall Client use, or authorize others to use, the software, Hosting Services or the Trapp Online System to operate a service bureau. IV. FINANCIAL INFORMATION OWNERSHIP/CONFIDENTIALITY Each party agrees to keep confidential and to use only for purposes of performing (or as otherwise permitted under) this Agreement, any proprietary or confidential information of the other party disclosed pursuant to this Agreement which is marked as confidential or which would reasonably be considered of a confidential nature. The obligation of confidentiality shall not apply to information which is publicly available through authorized disclosure, is known by the receiving party at the time of disclosure as evidenced in writing, is rightfully obtained from a third party who has the right to disclose it, or which is required by law, government order or request to be disclosed. Upon any termination of this Agreement, each party shall return to the other party all confidential information of the other party, and all copies thereof, in the possession, custody or control of the party unless otherwise expressly provided in this Agreement. V. REPRESENTATIONS AND WARRANTIES Trapp Online warrants and represents to Client that (i) the software will perform substantially in accordance with the documentation, if any, provided by Trapp Online to Client, and (ii) the Hosting Services will be performed in a professional and workmanlike manner. In the event of Downtime (as defined in this Section below), as Client's sole and exclusive remedy and Trapp Online's sole and exclusive liability, the monthly fee payable for the Hosting Services shall be reduced as follows: a) For the first sixty (60) minutes of Downtime during Normal Business Hours or the first four (4) hours of Downtime outside of Normal Business Hours ("Initial Downtime"), Trapp Online will credit Client's account for one (1) day of service. b) For each eight (8) hour period of Downtime per day in addition to the Initial Downtime, Trapp Online will credit Client's account for one (1) additional day of service. For the purposes of this Agreement, "Downtime" shall mean any interruption in the availability of Hosting Services to Client (excluding scheduled interruptions of which Client is notified 48 hours in advance), only if such interruption is due either to: 1) an error in the software, or 2) failure of the Trapp Online system (not including problems associated with Internet connectivity). Downtime begins upon Client notification to Trapp Online of the interruption, either by speaking directly with a Trapp Online customer service representative or recording a voicemail message in the Trapp Online customer service voicemail box, and continues until the availability of the Hosting Services is restored to the Client. For purposes of this Agreement, "Normal Business Hours" shall mean between the hours of 7:00 a.m. to 7:00 p.m., Arizona time, Monday through Friday, excluding national holidays. In the event of a breach (other than Downtime) of the warranty set forth in the Section above, Client's sole and exclusive remedy, and Trapp Online's sole and exclusive liability shall be, at Trapp Online's option, repair or replacement of the software. THE FOREGOING CONSTITUTES CLIENT'S SOLE AND EXCLUSIVE REMEDY, AND Trapp Online'S ENTIRE LIABILITY, FOR DOWNTIME AND FOR BREACH OF THE HOSTING SERVICES WARRANTY PROVIDED IN THIS SECTION. EXCEPT AS PROVIDED IN the SECTIONS above, (A) THE HOSTING SERVICES ARE PROVIDED, AND THE SOFTWARE AND THE Trapp Online SYSTEM ARE MADE AVAILABLE, BY Trapp Online TO CLIENT "AS IS," AND (B) Trapp Online AND ITS SUPPLIERS MAKE NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE HOSTING SERVICES, THE SOFTWARE OR THE Trapp Online SYSTEM, AND SPECIFICALLY DISCLAIM THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT, TO THE MAXIMUM EXTENT POSSIBLE BY LAW. Without limiting the express warranties set forth in this Agreement, Trapp Online does not warrant that the software, the Trapp Online system or the Hosting Services will meet Client's requirements (except as provided above) or that Client's access to and use of the software, the Trapp Online system or the Hosting Services will be uninterrupted or free of errors or omissions. Trapp Online cannot and does not guarantee the privacy, security, authenticity and non-corruption of any information transmitted through, or stored in any system connected to the Internet. Trapp Online will use commercially reasonable efforts to adequately maintain, and upgrade as necessary, the Trapp Online system to provide the Hosting Services to its customers. However, except as expressly set forth herein, Trapp Online shall not be responsible for any delays, errors, failures to perform, or disruptions in the Hosting Services caused by or resulting from any act, omission or condition beyond Trapp Online's reasonable control. LIMITATION OF LIABILITY: IN NO EVENT SHALL Trapp Online BE LIABLE TO CLIENT FOR CONSEQUENTIAL, EXEMPLARY, INDIRECT, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS), OR BE LIABLE TO ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER, EVEN IF Trapp Online HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Trapp Online's entire liability under this Agreement for any damages from any cause whatsoever, regardless of form or action, whether in contract, negligence or otherwise, shall in no event exceed an amount equal to the price paid for the Services out of which the claim arose. INDEMNIFICATION: Subject to the limitations set forth in this Section, Trapp Online will defend any third-party suit or action against Client to the extent such suit or action is based on a claim that the software or the Trapp Online system infringes any valid United States patent, copyright, trade secret or other proprietary right, and Trapp Online will pay those damages and costs finally awarded against Client in any monetary settlement of such suit or action which are specifically attributable to such claim. These obligations do not include any claims to the extent they are based on use of the software or Trapp Online system in violation of this Agreement or in combination with any other software or hardware, or any modification to the software or Trapp Online system pursuant to Client's specifications. If any portion of the software or Trapp Online system becomes, or in Trapp Online's opinion is likely to become, the subject of a claim of infringement, then Trapp Online may, at its option and expense, (a) procure for Client the right to continue using such software or the Trapp Online system, or (b) replace or modify the software or the Trapp Online system so that it becomes non-infringing. The indemnity obligations set forth in this Section are contingent upon: (i) Client giving prompt written notice to Trapp Online of any such claim(s); (ii) Trapp Online having sole control of the defense or settlement of the claim; and (iii) at Trapp Online's request and expense, Client cooperating in the investigation and defense of such claim(s). THE FOREGOING STATES Trapp Online'S ENTIRE LIABILITY FOR INFRINGEMENT CLAIMS. VI. RIGHT TO MODIFY AGREEMENT This agreement may be modified at any time by Trapp Online for any reason or in order to comply with any local, national or international laws, rules or regulations, with notice of such modification to Client. Notice may be sent to Client via e-mail, fax or regular mail at least thirty (30) days prior to its effective date. VII. TERM AND TERMINATION This agreement shall be valid from the date Client agrees with its terms by expressing Client’s acceptance which will be done by signature of this agreement and transmitted electronically via computer, or a hardcopy either mailed or hand delivered to a representative of Trapp Online and shall continue until such time as either Trapp Online or Client give 30 day notice of termination of this Agreement; notice must be given electronically via computer or hand written and then mailed or hand delivered to a representative of Trapp Online. Upon receipt of termination letter, Trapp Online will contact the client within 48 hours to transfer both software and data to clients requested location. This will be handled via the interenet and limited support will be give to the client. Limited support is defined as; moving the clients data to the requested location and answer questions for the client in the installation of their software. Note: The client will also be requested to fill out an exit survey. TERMS: The billing cycle commences from the date the contract is signed. Client will be billed at the time client is setup and has been given login information. VIII. FEES AND CHARGES Client agrees to pay all fees and charges in conjunction with the establishment, use and maintenance of the Services pursuant to the Payment Authorization Form. Trapp Online reserves the right to amend or change the service fees and charges with notice to Client of no less than thirty (30) days before its effective date. Trapp Online accepts most major credit cards and Automated Clearing House (ACH) transfers for payment. At the commencement of the contract, Trapp Online will collect your credit card or ACH information on the Payment Authorization Form signed by Client. All payments by credit card or ACH that result in a denial of charges, are subject to a 15% finance charge, and if not paid within 15 days of notification by Trapp Online are subject to disconnection of services. A $95.00 reinstatement fee will apply. Please address all accounting issues to info@trapponline.com. IX. GENERAL PROVISIONS 9.01 ARBITRATION: Any dispute arising under, or in connection with, this Agreement, or any other aspect of the relationship between the parties herein shall be submitted to and settled by arbitration in accordance with the rules of the American Arbitration Association then in effect, and the forum for such arbitration will be in Phoenix, Arizona. 9.02 ATTORNEYS FEES: in any such proceedings, or any other or further proceedings instituted by one party hereto against the other with respect to any controversy or matter arising out of this Agreement, or in connection with the relationship of the Parties herein, the prevailing party shall be entitled to recover from the non-prevailing party such prevailing party’s reasonable attorneys’ fees and costs of suit incurred in connection with such proceedings, and the non-prevailing party shall be solely liable to pay any arbitrators’ fees. 9.03 NOTICES: Any notice required or permitted to be given hereunder shall be deemed duly given if said notice is transmitted by either certified mail, fax or e-mail. 9.04 INTEGRATION: This Agreement is the entire agreement between the Parties herein with respect of the subject matter hereof and supersedes all prior agreements between them with respect thereto. 9.05 BINDING EFFECT: The provisions of this Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective heirs, executors, administrators, legal representatives, successors and assigns. 9.06 HEADINGS: The Headings of the paragraphs of this Agreement are inserted solely for convenience of reference, and in no way define, describe, limit, extend, or aid in the construction of the scope, extent or intent of this Agreement or of any term or provision thereof. 9.07 GENDER: Where the context so requires, the use of the masculine gender shall include the feminine and the singular shall include the plural, and vice versa, and the word “person” or “party” shall include a corporation, firm, partnership or other form of association. 9.08 SEVERABILITY: In the event that any provision or any portion of any provision contained in this Agreement is unenforceable, the remaining portions of such provision shall nevertheless be carried into effect. 9.09 APPLICABLE LAW: The Agreement shall be governed by and shall be construed in accordance with the laws of the State of Arizona. revision 071410
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